Unfortunately, we do not offer exchanges for different styles of items. Our exchange policy only allows for exchanges within the same style of item, such as exchanging for a different size if available. If you're interested in a different style, we recommend returning the item following our return policy guidelines and placing a new order for the desired style. If you have any further questions or need assistance, please feel free to reach out to our customer support team.

At Opal Outfitters, we understand the importance of finding the perfect item in the right size. While we strive to keep our inventory well-stocked, we cannot always guarantee that an item will be restocked once it is sold out. However, we offer the following options for exchanges: Exchange for a Different Size: If the item you wish to exchange is sold out in your desired size, we can offer an exchange for a different size, subject to availability. Please contact our customer support team to inquire about available sizes for the item you're interested in. Store Credit: Alternatively, if the item is sold out and an exchange for a different size is not possible, we can issue you a store credit for the value of the returned item. You can use this store credit towards a future purchase of any available item in our store. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or need assistance with an exchange, please don't hesitate to reach out to our customer support team.

At Opal Outfitters, we want you to be completely satisfied with your purchase. If you're not happy with your item, we accept returns within 30 days of the purchase date, subject to the following conditions: Condition of Items: Returned items must be in their original condition, unworn, unwashed, and free of any damage or stains. We reserve the right to refuse returns that do not meet these criteria. Exchanges: We offer exchanges for the same item in a different size, subject to availability. If the desired size is not available, we can issue a store credit or refund upon request. Refunds for Damaged Items: If your item arrives damaged or defective, please contact us immediately. We will provide a full refund or replacement for damaged items upon verification. Return Process: To initiate a return, please contact our customer support team at [contact email/phone number]. Please include your order number and the reason for the return in your message. Once approved, you will receive instructions on how to return your item. Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping method to ensure the safe return of your item. Processing Time: Please allow 5 business days for your return to be processed once it has been received. Refunds will be issued to the original payment method used for the purchase.

At Opal Outfitters, we understand the importance of timely refunds for returned items. Once we receive your returned item and it has been processed, refunds are typically issued within 5-10 business days. Please note that the exact timeframe for receiving your refund may vary depending on factors such as your bank's processing times. We appreciate your patience and understanding as we work to process your refund as quickly as possible. If you have any further questions or concerns about your refund, please don't hesitate to contact our customer support team for assistance.

At Opal Outfitters, we seek individuals who share our passion for adventure, outdoor exploration, and athletic pursuits. While there are no strict qualifications or prerequisites to become an Opal Adventure Athlete, we look for applicants who demonstrate the following qualities: Passion for Adventure: We seek individuals who have a genuine passion for outdoor adventure and a desire to explore new landscapes, push their limits, and embrace challenges. Athletic Achievements: While not mandatory, applicants with a background in athletics or outdoor sports may have an advantage. We welcome athletes of all levels, from seasoned professionals to enthusiastic beginners. Alignment with Opal's Values: Opal Adventure Athletes should embody the values of our brand, including a commitment to environmental stewardship, community engagement, and the pursuit of personal growth and development. Storytelling Ability: We value applicants who can effectively share their adventures and experiences through compelling storytelling, whether through written narratives, photos, videos, or other mediums. Diversity and Inclusion: Opal Outfitters is committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds, ages, genders, and abilities, and value the unique perspectives and experiences they bring to our community. Ultimately, our goal is to build a diverse and inclusive community of adventurers who share a common love for the outdoors and a desire to inspire others to pursue their own adventures. If you believe you embody these qualities and are passionate about joining our community of Opal Adventure Athletes, we encourage you to apply during our next application period. Stay tuned to our website and social media channels for updates on application deadlines and requirements. Thank you for considering Opal Outfitters as your partner in adventure!

Absolutely! At Opal Outfitters, we believe that passion, dedication, and a love for adventure are what truly matter. We do not prioritize social media metrics or follower counts when considering applications for our Opal Adventure Athlete program. Whether you're an athlete, adventurer, or dreamer with a small following or none at all, we encourage you to apply if you share our enthusiasm for outdoor exploration and athletic pursuits. We value individuals who embody the spirit of adventure and are committed to pursuing their goals, regardless of their social media presence. Our selection process focuses on factors such as your passion for adventure, your achievements in your chosen pursuits, and your alignment with Opal's values. So, don't hesitate to apply – we welcome applicants from all backgrounds and levels of social media influence.

To apply to become an Opal Adventure Athlete, simply fill out our online application form, which will be available on our website during the designated application period. The application form will include questions about your outdoor pursuits, athletic achievements, passion for adventure, and alignment with Opal's values. We encourage applicants to provide detailed information about their experiences, aspirations, and motivations for becoming an Opal Adventure Athlete. Additionally, applicants may be asked to submit supporting materials such as photos, videos, or written testimonials that showcase their adventures and athletic endeavors. Once you've completed the online application form, be sure to submit it before the application deadline. Our selection committee will carefully review all applications and select a group of individuals who embody the spirit of adventure and exemplify the values of Opal Outfitters. Stay tuned to our website and social media channels for updates on the application process and deadlines. We look forward to receiving your application and potentially welcoming you to the Opal Adventure Athlete team!

While Opal Adventure Athletes receive support for their adventures and pursuits, there may still be costs associated with participating in certain activities. Opal Outfitters is committed to providing financial assistance for the primary goals and expenses related to the adventure or athletic endeavor. We will cover essential expenses directly related to the goal, such as: Travel and expenses for pursuing a dream adventure or goal However, it's important to note that Opal Outfitters may not cover additional expenses such as souvenirs, extra travel days, upgrades to flights or accommodations, or other non-essential items. Our focus is on supporting athletes in achieving their primary goals and aspirations. If you have any questions about specific expenses or need further clarification, please don't hesitate to reach out to us. We're here to support you on your adventure journey every step of the way.

At Opal Outfitters, we are passionate about supporting a wide range of outdoor adventures and athletic pursuits. We believe that every adventure, whether big or small, contributes to personal growth, exploration, and connection with the natural world. As such, we support a diverse array of adventures, including but not limited to: Mountaineering and Climbing Hiking and Backpacking Cycling and Bikepacking Trail Running and Ultramarathons Water Sports and Aquatic Adventures Skiing and Snowboarding Adventure Travel and Exploration Arena Sports and Competitive Events Hunting and Conservation

No, there is no age requirement for applicants to the Opal Adventure Athlete program. At Opal Outfitters, we believe that adventure knows no age limits, and we welcome individuals of all ages to apply. Whether you're a young athlete just starting your adventure journey or a seasoned explorer with years of experience, we encourage you to submit your application if you share our passion for outdoor exploration and athletic pursuits. Our selection process focuses on factors such as your passion for adventure, your achievements in your chosen pursuits, and your alignment with Opal's values. Regardless of your age, if you're dedicated to pursuing your goals and making a difference in the world of adventure, we want to hear from you.

We apologize for any inconvenience you're experiencing with your discount code. Here are a few common reasons why a discount code may not be working: Expired or Invalid Code: Double-check the expiration date and terms of the discount code to ensure it is still valid and applicable to your order. Some codes may have expiration dates or specific usage conditions. Typographical Errors: Ensure that you've entered the discount code correctly, including any capitalization or special characters. Even a small typo can prevent the code from being recognized by our system. Exclusions Apply: Some discount codes may have limitations or exclusions, such as being applicable only to certain products, categories, or order values. Review the terms and conditions of the discount code to verify if any restrictions apply. Single-Use Codes: If the discount code is a single-use code or has already been redeemed, it will not work for subsequent orders. Check if you've already used the code on a previous purchase. If you've confirmed that none of the above reasons apply and you're still experiencing issues with your discount code, please don't hesitate to contact our customer support team for further assistance. We're here to help resolve any issues and ensure that you receive the discount you're entitled to.

Once an order has been placed, our team works swiftly to process and fulfill it to ensure timely delivery to our customers. Due to this efficient order processing system, it's not possible to make changes to an order after it has been submitted. We understand that you may have preferences or adjustments you'd like to make to your order, but unfortunately, we are unable to accommodate changes once the order has been confirmed. This includes modifications to items, quantities, sizes, colors, or shipping addresses. We encourage you to carefully review your order before completing the checkout process to ensure that all details are accurate and meet your expectations. If you have any questions or concerns about your order, please don't hesitate to contact our customer support team for assistance.

We understand that circumstances may arise where you need to cancel your order. However, due to our commitment to fast order processing and fulfillment, it's not always possible to cancel an order once it has been placed. Our team begins processing orders promptly to ensure timely delivery to our customers. If you wish to cancel your order, we recommend contacting our customer support team as soon as possible. While we cannot guarantee that we can accommodate all cancellation requests, we will do our best to assist you within our capabilities. In the event that your order cannot be canceled, you may have the option to return the item(s) once they have been delivered, subject to our return policy. We strive to provide a hassle-free return process for our customers, and our team will be happy to guide you through the steps if needed. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns about canceling your order, please don't hesitate to reach out to our customer support team for assistance.

Unfortunately, once an order has been placed, it's not possible to retroactively apply a discount code. Our system processes orders promptly to ensure timely fulfillment and delivery to our customers. As a result, we are unable to make changes to orders, including applying discount codes, after they have been submitted. We understand that it can be disappointing to miss out on a discount, and we apologize for any inconvenience this may cause. We recommend double-checking your order before completing the checkout process to ensure that all discounts or promotions have been applied correctly. If you have a valid discount code that you forgot to apply, we encourage you to save it for use on a future order. Be sure to enter the code during the checkout process to take advantage of the discount on your next purchase. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance. We're here to help!