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Store 
Policys

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Welcome to Opal Outfitters! We're thrilled to have you as part of our community. Below, you'll find our store policies, designed to ensure your shopping experience is seamless and enjoyable. Please take a moment to review them.

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1. Shipping Policy:

  • Processing Time: Orders are typically processed and shipped within 2-5 business days, excluding weekends and holidays.

  • Shipping Methods: We offer standard and expedited shipping options. Shipping rates and delivery times vary depending on your location and the selected shipping method.

  • International Shipping: We ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

  • Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

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2. Return Policy:

  • 30-Day Return Period: We offer a 30-day return policy for eligible items. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

  • Return Process: To initiate a return, please contact our customer service team within 30 days of receiving your order. Returns must be authorized and accompanied by a return authorization number (RMA).

  • Exchanges: Exchanges for different sizes or colors are available, subject to availability. Please indicate your preference when initiating the return.

  • Refunds: Refunds will be issued to the original payment method used for the purchase, minus any shipping fees. Please allow 3-5 business days for the refund to reflect in your account.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.

  • Return Shipping Costs: You are responsible for any and all return shipping costs. We strongly recommend using a traceable shipping service and/or purchasing shipping insurance. We cannot be responsible for lost or damaged returns, and we cannot guarantee receipt without a delivery signature.

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3. Privacy Policy:

  • Data Collection: We collect personal information for order processing and customer service purposes only. Your information is kept confidential and is never shared with third parties.

  • Security Measures: We employ industry-standard security measures to protect your personal information and ensure secure transactions.

  • Cookies: Our website may use cookies to enhance your browsing experience and provide personalized content. You can disable cookies in your browser settings if desired.

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4. Terms of Service:

  • Usage Restrictions: By using our website, you agree to comply with our terms of service and refrain from any unlawful or prohibited activities.

  • Intellectual Property: All content on our website, including images, logos, and text, is the property of Opal Outfitters and is protected by copyright laws.

  • Disclaimer: We strive to provide accurate product information, but occasionally errors may occur. We reserve the right to correct any inaccuracies and update product descriptions as needed.

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Contact Us:

If you have any questions or concerns about our store policies, please don't hesitate to contact our customer service team by clicking this link: 
 

Thank you for choosing Opal Outfitters for your adventure apparel needs!

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Sincerely, Opal Outfitters

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